Common Trezor.io/Start Problems & Fixes
Setting up your Trezor wallet should be straightforward, but technical hiccups can happen. Whether it's your first time using a Trezor or you're setting up a replacement device, the following guide outlines common problems during the setup process at trezor.io/start — and how to fix them.
Problem 1: Trezor Not Recognized by Computer
Symptoms:
- The Trezor device screen stays blank when plugged in.
- Trezor Suite says “No device detected.”
Possible Causes:
- Faulty or power-only USB cable
- Unsupported USB port
- Outdated Trezor Bridge or Suite software
Fixes:
- Use the original cable that came with the Trezor.
- Switch to a different USB port, preferably a USB 2.0 or 3.0 directly on your computer.
- Avoid USB hubs, docks, or splitters.
- Restart your computer and try again.
- Ensure the latest version of Trezor Suite and Trezor Bridge is installed.
Problem 2: Firmware Installation Fails or Freezes
Symptoms:
- Setup gets stuck during firmware update.
- Trezor Suite crashes or restarts during the process.
Possible Causes:
- Unstable internet or USB connection
- Corrupt previous firmware version
- Not entering bootloader mode when required
Fixes:
- Ensure you have a stable internet connection.
- Use a different USB cable and port.
- Enter bootloader mode manually:
- Model One: Hold both buttons while plugging in.
- Model T: Swipe the touchscreen while connecting.
- Retry the firmware installation after restarting the Suite.
Problem 3: Bridge Not Working (Web App Users)
Symptoms:
- Trezor Suite (browser version) keeps asking to install Bridge.
- Device is connected but not responding.
Possible Causes:
- Trezor Bridge not installed or blocked
- Conflicting browser extensions
- Using unsupported browsers
Fixes:
- Use a browser like Chrome or Firefox.
- Disable any browser extensions that could block USB or web communication (e.g., ad blockers, privacy tools).
- Close other crypto apps like MetaMask that may be interfering.
- Restart the browser after installing the Bridge.
Problem 4: “Waiting for Device” Message Stuck
Symptoms:
- Trezor Suite says "Waiting for device" indefinitely during setup or login.
Possible Causes:
- You haven't confirmed a prompt on the Trezor device.
- Trezor Suite and Bridge are out of sync.
Fixes:
- Look at your device screen and confirm any pending action.
- Unplug and replug the device.
- Restart Trezor Suite.
- If the problem persists, reboot your computer.
Problem 5: PIN Entry Not Appearing
Symptoms:
- You're not asked to enter a PIN when expected.
- Trezor appears to be frozen.
Possible Causes:
- Display glitch in Suite or USB issue
- Device not fully powered
Fixes:
- Reconnect the device and wait a few seconds.
- If using Model One, check for a PIN matrix on your computer screen.
- On Model T, enter your PIN on the touchscreen.
- If no PIN entry appears, restart both your device and Trezor Suite.
Problem 6: Recovery Seed Not Accepted
Symptoms:
- Setup fails when entering the recovery phrase.
- Error message says incorrect words or sequence.
Possible Causes:
- Typing errors or wrong word order
- Using a 24-word seed on a 12-word prompt (or vice versa)
Fixes:
- Confirm the seed phrase length: 12, 18, or 24 words.
- Double-check each word for spelling (use lowercase only).
- Make sure words are entered in the correct order.
- Always input your recovery seed on the device, not the computer.
Problem 7: Setup Freezes at Start
Symptoms:
- Trezor Suite becomes unresponsive during initial setup.
- White or blank screen in the app.
Possible Causes:
- Installation error or system compatibility issue
- Outdated app version
Fixes:
- Close and reopen the app.
- Restart your computer and try again.
- Uninstall and reinstall Trezor Suite.
- Make sure your operating system supports the latest version of the software.
Problem 8: Device Stuck in Bootloader Mode
Symptoms:
- Trezor remains in bootloader mode after update.
- Device screen shows bootloader repeatedly.
Possible Causes:
- Incomplete firmware update
- Improper disconnect during setup
Fixes:
- Reconnect the device and open Trezor Suite.
- Re-run the firmware installation if prompted.
- Do not disconnect the device until the process is fully complete.
Final Setup Checklist
To avoid most setup problems:
- Use a direct USB connection (no hubs or splitters).
- Keep your Trezor Suite and firmware updated.
- Always confirm actions on the Trezor device screen.
- Never input your recovery seed into a computer or online form.
- Safely store your recovery seed before proceeding with any recovery or reset.
Conclusion:
Most issues during setup at trezor.io/start are easy to resolve with a few quick checks. If your device is not recognized or you're stuck on any screen, try the steps above before attempting a reset or reinstallation. If problems continue, reach out to Trezor support through official channels.